1. General Terms.
In consideration of hosting services to be delivered, Customer agrees to be bound by the following terms and conditions:
1.1. Customer agrees to pay, in advance of each monthly service term, for hosting services to be rendered.
1.2. Customer agrees to be bound by the service term selected on the online order form or via applicable promotional codes that may require Customer to order VIRTUAL DESIGN MEDIA's service for a certain minimum period of time.
1.3. Customer agrees to a no-refund policy in advance. Setup fees and monthly web hosting service fees are non-refundable.
1.4. All payment failures must be settled within 5 business days from invoice due date or account will be suspended. Accounts subject to $15.00 late fee, possible reconnect fees and/or termination with invoices overdue for 5 days.
1.5. VIRTUAL DESIGN MEDIA is not and shall not responsible for data integrity for any accounts that are terminated, disconnected, or interrupted because of Customer's failure to pay for VIRTUAL DESIGN MEDIA's services.
1.6. Customers agree to pay all taxes applicable to your account.
2. Agreement for Services.
2.1. VIRTUAL DESIGN MEDIA will provide, and Customer will purchase and pay for, the Web hosting services (the "Services"), according to the service fees specified in the Order for the applicable Service Description. Customer acknowledges that the service, and service fees have been communicated to the Customer, and that Customer is aware of all applicable charges as per the Agreement. Customer also understands that no promotional offers will apply to their individual service unless said promotional offers are specified in this Agreement.
3.1. Establishment and provision of service is contingent upon receipt of payment from Customer to VIRTUAL DESIGN MEDIA.
3.1.1. Customer must pay in full for the Services before Virtual Design Media begins to provide the Services to Customer. Invoices are generated 14 days before renewal and customer agrees that if paying by credit card, recurring billing will be billed and charged automatically on the date the invoice is generated and that Virtual Design Media may apply the amount due at any time to the credit card listed on file.
3.1.2. Setup fees will be charged and are due at the time of the Customer's initial request of the Services requiring setup.
3.3. Payment is due on the defined monthly recurring billing date of each month by 12:00pm CST. All returned checks and dishonored payments will be assessed a $30.00 service fee. Service will be interrupted on unpaid, past-due accounts. All past-due accounts will be subject to a $15.00 late charge and may incur reconnect fees, if applicable. Accounts that are not collectable by VIRTUAL DESIGN MEDIA will be turned over to an outside agency for collection. If your account is turned over for collection, you agree to pay to VIRTUAL DESIGN MEDIA a "Processing and Collection" Fee of not less than Fifty ($50.00) Dollars nor more than One Hundred Fifty ($150.00) Dollars.
3.4. Accounts paid with credit card will be automatically processed 3 days prior to the renew date and the credit card on file will be automatically charged at that time.
4. Delinquent Accounts.
VIRTUAL DESIGN MEDIA may temporarily deny service or terminate this Agreement upon failure of Customer to pay charges when due. Such termination or denial will not relieve Customer of responsibility for the payment of all accrued service fees, and any collection fees to which VIRTUAL DESIGN MEDIA may be entitled under this Agreement or under applicable law.
4.1 Domains: Unpaid and/or expired domain names may be subject to redemption status. Virtual Design Media can not guarantee the recovery of domain names that expire and/or default into redemption status. In the event that domain names may be recovered, a redemption fee of $35/domain name shall apply. In the case of expired/unpaid Premium Domain Names, previous purchase agreements become null and void. Premium Domain Names that are able to be recovered may be subject to redemption fees, in addition to any new negotiated agreement for such domain names.
5. Account Cancellation.
Customers may voluntarily cancel their account at any time, for any reason or for no reason, by filling out the "Cancellation Request Form" which is provided on the VIRTUAL DESIGN MEDIA Web site. In order to verify identification and to protect users accounts and data, this cancellation form is required and is the only accepted/recognized method for account cancellations. You may find the "Cancellation Request Form" after logging into the Client Portal and selecting your active services at:
Once a Customer has cancelled their account before the renewal date, no more charges will be billed to the account. Cancellations on or after renewal will be charged renewal fees.
*Hosting accounts, dedicated server accounts and monthly recurring service charges (including but not limited to PCI compliance and Search Engine Optimization (seo)) require 30 day notice of cancellation.
Paypal paying customers cancelling their paypal subscription payment does not warrant cancellation of service. All cancellations must go through the cancellation form. Customer can terminate their account for any reason or for no reason. However, Customer understands and agrees that VIRTUAL DESIGN MEDIA does not provide pro-rated or any other kinds of refunds on cancellations. All fees Customer has paid shall be nonrefundable.
6. Refunds and Disputes.
IMPORTANT NOTICE: EXCEPT AS EXPLICITLY PROVIDED IN THIS SECTION 6, ALL PAYMENTS TO VIRTUAL DESIGN MEDIA ARE NONREFUNDABLE.
All payments to Virtual Design Media are nonrefundable. This includes any setup fees and monthly fees regardless of usage. All billing disputes must be reported within thirty (30) days of the time the dispute occurred. Disputed charges to your credit card issuer, also known as chargebacks, which, in Virtual Design Media's sole discretion, are invalid under the terms and conditions of this Agreement, will result in service interruption, and reconnection fees to restore the desired service.
Without waiving any of its other rights under this Agreement, Virtual Design Media offers to its Customers a 30-day money-back guarantee on fees for hosting services only (the "30-Day Guarantee"). If for any reason you cancel your account by filling in the account cancellation form and submitting it to Virtual Design Media, within thirty (30) days of the beginning of your service, Virtual Design Media will refund your money with no questions asked; provided, however, that you have never previously obtained a refund under the 30-Day Guarantee. If you have ever previously obtained a refund under the 30-Day Guarantee, your account will be canceled, but no money will be refunded to you.
Please note that the amount refunded to you will be the amount you paid for hosting services only, and will not include any of the following fees:
Fees for domain name registrations,
Fees charged for exceeding your allotted disk storage space or bandwidth,
SSL certificate fees,
Web design fees,
Web site marketing fees,
Any add-on services, features, software, and
Any other fees for services involving a third party.
The 30-Day Guarantee is subject to all of the following limitations:
You are entitled to a maximum of one (1) 30-Day Guarantee.
If you do not cancel your account within thirty (30) days of the beginning of your service, your right to the 30-Day Guarantee shall expire forever and may not be revived under any circumstances, without the prior express written approval of Virtual Design Media.
You may not transfer or assign the 30-Day Guarantee to any third party.
You agree that you will not circumvent the restrictions on the 30-Day Guarantee described in this document, or attempt to circumvent those restrictions by any means, including, but not limited to, the following actions:
Creating multiple accounts, using the same customer name or different customer names;
Canceling your account for the sole purpose of obtaining a refund and then registering for a new account;
Organizing multiple business entities or using assumed business names for the purpose of circumventing these restrictions;
Knowingly providing false or misleading information when you register for your account; or
Requesting a refund under the 30-Day Guarantee at any time after you have already received a refund under that guarantee.
If you violate any provision of any of the following policies of VIRTUAL DESIGN MEDIA, you will not be eligible for the 30-Day Guarantee:
Terms of Service (TOS);
Acceptable Use Policy (AUP); or
No-Spam Policy (NSP).
Changes to your service, including, but not limited to, adding new services, removing services, or changing the type of hosting plan you have do NOT make you eligible for an additional 30-Day Guarantee. The 30-Day Guarantee applies to your first order of Web hosting services from Virtual Design Media and does not apply to any changes to your service at any time.
7. Customer agrees not to engage in any activity that violates any international, foreign, federal, state, or local laws applicable to the service terms described in this Agreement.
8. VIRTUAL DESIGN MEDIA reserves the right to suspend service, terminate service or discontinue service to any Customer it deems, in its sole discretion, violates any condition of service including, but not limited to, the following:
8.1. the Acceptable Use Policy, or
8.2. the No-Spam Policy.
9.1. In order to allow us to provide the best service to you, VIRTUAL DESIGN MEDIA accounts are backed up daily and weekly. However, these backups are intended for VIRTUAL DESIGN MEDIA's administrative purposes only, to allow us to provide excellent service to our customers. As part of its commitment to first-rate customer service, VIRTUAL DESIGN MEDIA always seeks to create complete and accurate backups of customer accounts.
9.2. Even the best and most complete and redundant backup systems can and do fail for a variety of reasons, despite the best efforts of the Web hosting service. THEREFORE, VIRTUAL DESIGN MEDIA DOES NOT GUARANTEE THE AVAILABILITY, COMPLETENESS, CURRENCY, OR INTEGRITY OF THESE BACKUPS OR THE DATA THEY CONTAIN. Consequently, you must not rely upon the availability, completeness, currency, or integrity of these backups.
9.3. Customers are responsible for maintaining their own backups on their own personal computers or other computers.
9.4. VIRTUAL DESIGN MEDIA does not provide any sort of compensation for lost, inaccurate, incomplete, or outdated data in the event that VIRTUAL DESIGN MEDIA's backups do not function properly, regardless of the reason(s) for any such malfunction, even if the malfunction was due to the fault or negligence of VIRTUAL DESIGN MEDIA or any of its employees or agents, and regardless of whether VIRTUAL DESIGN MEDIA had been informed of the possibility of such malfunction, or any fault or negligence that might cause it.
9.5. In the event that you need to recover data from a backup, VIRTUAL DESIGN MEDIA will use reasonable efforts to restore data to your account from the appropriate backup. HOWEVER, PLEASE NOTE THAT THIS SERVICE IS INTENDED TO COMPLIMENT YOUR OWN BACKUPS TO YOUR OWN COMPUTER, AND IS NOT A SUBSTITUTE FOR THOSE BACKUPS. AGAIN, VIRTUAL DESIGN MEDIA DOES NOT GUARANTEE THE AVAILABILITY, COMPLETENESS, CURRENCY, OR INTEGRITY OF ITS BACKUPS.
9.6. You understand and agree that VIRTUAL DESIGN MEDIA's backup policy does not create any warranties for whose breach VIRTUAL DESIGN MEDIA can be held liable.
10. Customer agrees to defend, indemnify, and hold harmless VIRTUAL DESIGN MEDIA, and the parents, subsidiaries, successors, assigns, employees and agents of VIRTUAL DESIGN MEDIA against any losses, claims, damages, liabilities, penalties, actions, proceedings or judgments (collectively, "Losses") to which an indemnified party may become subject and which Losses arise out of, or relate to this Agreement or Customer's use of the Services, and to reimburse an indemnified party for all legal and other expenses, including reasonable attorneys' fees incurred by such indemnified party in connection with investigating, defending, or settling any Loss whether or not in connection with pending or threatened litigation in which such indemnified party is a party.
11. VIRTUAL DESIGN MEDIA SHALL NOT BE LIABLE UNDER ANY CIRCUMSTANCES FOR ANY INDIRECT, INCIDENTAL,SPECIAL OR CONSEQUENTIAL DAMAGES, PUNITIVE OR EXEMPLARY DAMAGES, OR FOR ANY LOSS OF PROFITS, LOSS OF REVENUE, LOSS OF USE, OR LOSS OF DATA RESULTING FROM THE USE OF VIRTUAL DESIGN MEDIA'S SERVICES BY CUSTOMER OR ANY THIRD PARTIES, REGARDLESS OF THE FORM OF ACTION OR THEORY OF LIABILITY, OR
11.2. ANY LOSS OF DATA RESULTING FROM DELAYS, NONDELIVERIES, MISDELIVERIES OR SERVICE INTERRUPTIONS.
12. VIRTUAL DESIGN MEDIA PROVIDES THE SERVICES AND PRODUCTS AS IS, WITHOUT WARRANTY OF ANY KIND, WHETHER EXPRESS OR IMPLIED. VIRTUAL DESIGN MEDIA DISCLAIMS ALL WARRANTIES OF NON-INFRINGEMENT OF ANY THIRD-PARTY RIGHTS, AND DISCLAIMS ALL IMPLIED WARRANTIES, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. CUSTOMER SHALL BE SOLELY RESPONSIBLE FOR THE SELECTION, USE, AND SUITABILITY OF THE SERVICES AND VIRTUAL DESIGN MEDIA SHALL HAVE NO LIABILITY THEREFOR.
13. TO THE MAXIMUM EXTENT PERMITTED BY LAW, VIRTUAL DESIGN MEDIA DISCLAIMS, ALL WARRANTIES, REPRESENTATIONS OR OTHER ENDORSEMENTS, EXPRESS OR IMPLIED, WITH REGARD TO THE INFORMATION ACCESSED FROM, OR THROUGH, THIS SERVICE, THE SYSTEMS WHICH PROVIDE IT, AND THE INTERNET, INCLUDING ALL WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR USE, OR NON-INFRINGEMENT OF ANY THIRD-PARTY RIGHTS.
14. VIRTUAL DESIGN MEDIA DOES NOT ASSUME ANY LIABILITY FOR THE COMPLETENESS, ACCURACY, OR USEFULNESS OF ANY INFORMATION DISCLOSED OR MATERIALS ACCESSED THROUGH ITS SERVICES, ITS SYSTEMS, ITS NETWORKS, OR THE INTERNET.
15. No Waiver of Rights by VIRTUAL DESIGN MEDIA.
Any failure by VIRTUAL DESIGN MEDIA to enforce this Agreement in every instance in which it might apply does not amount to a waiver of any of VIRTUAL DESIGN MEDIA's rights.
ANY CONTROVERSY OR CLAIM ARISING OUT OF OR RELATING TO THIS CONTACT OR ANY BREACH THEREOF IN EXCESS OF $250.00 SHALL BE SETTLED BY ARBITRATION IN ACCORDANCE WITH THE COMMERCIAL ARBITRATION RULES OF THE AMERICAN ARBITRATION ASSOCIATION, AND JUDGMENT UPON THE AWARD RENDERED BY THE ARBITRATOR MAY BE ENTERED IN ANY COURT OF COMPETENT JURISDICTION.
17.1. From VIRTUAL DESIGN MEDIA to Customer.
VIRTUAL DESIGN MEDIA will notify you by e-mail of any notices that VIRTUAL DESIGN MEDIA is required to provide to you under this Agreement, at the most current e-mail address you have provided to VIRTUAL DESIGN MEDIA.
By entering this Agreement, you consent to receive notices by e-mail. You are solely responsible for ensuring that VIRTUAL DESIGN MEDIA has your most current e-mail address, and VIRTUAL DESIGN MEDIA shall not be responsible for any lost, misdirected, bounced, forwarded, or undeliverable e-mail that VIRTUAL DESIGN MEDIA sends to the most current e-mail address you have provided to VIRTUAL DESIGN MEDIA.
17.2. From Customer to VIRTUAL DESIGN MEDIA.
Unless otherwise specified in this Agreement, notices to VIRTUAL DESIGN MEDIA shall be sent to the following address:
Virtual Design Media
17806 Deep Brook Dr.
Spring, TX 77379
18. Governing Law.
This Agreement shall be governed by and construed in accordance with the laws of the State of Texas, without regard to choice of law or conflicts of law provisions that would cause the application of the law of another jurisdiction.
All monetary amounts to which this Agreement refers shall be in United States dollars.
20. Entire Agreement.
This Agreement, including all of its component parts, comprises the entire agreement between you (the Customer) and Virtual Design Media, and supersedes any prior or previous agreements between you and VIRTUAL DESIGN MEDIA with respect to the subject matter of this Agreement; provided, however, that you agree that you shall be subject to any additional terms and conditions of which VIRTUAL DESIGN MEDIA notifies you from time to time, pursuant to this Agreement.
21. No Oral Modification of this Agreement.
This Agreement may not be modified orally.
22.1 Customer shall not assign or attempt to assign its obligations under this Agreement without VIRTUAL DESIGN MEDIA's prior and express written consent to such assignment.
22.2. VIRTUAL DESIGN MEDIA may assign any or all of its rights and obligations under this Agreement at any time without prior notice to or consent of Customer.
23. Consent to Jurisdiction; Venue.
Jurisdiction and venue for arbitration or litigation of any dispute, controversy, or claim arising out of, in connection with, or in relation to this Agreement, or the breach thereof shall be proper only in a venue determined by VIRTUAL DESIGN MEDIA.
24. Choice of Law.
For all purposes, this Agreement shall be deemed to have been made within the State of Texas, United States of America. This Agreement shall be governed by the laws of the United States of America and the laws of the State of Texas, without regard to Texas' choice of law and conflicts of law rules, and VIRTUAL DESIGN MEDIA and Customer each submit to the exclusive jurisdiction of the courts of Harris County, Texas, or to the United States District Court for the Southern District of Texas, should any claim or question arise under Federal law or federal jurisdiction based upon diversity of citizenship.
25. Force Majeure.
VIRTUAL DESIGN MEDIA shall not be liable or deemed to be in default for any delay or failure in performance under this Agreement or interruption of service resulting directly or indirectly from acts of God, civil or military authority, acts of public enemy, war, terrorism, riots, civil disturbances, insurrections, accidents, fire, explosions, earthquakes, floods, the elements, strikes, labor disputes, shortages of suitable parts, materials, labor or transportation, magnetic interference, interruptions of electrical power or other utility service, unavailability of any telecommunications or wireless service or connection to any telecommunications or wireless service, or any cause beyond the reasonable control of VIRTUAL DESIGN MEDIA.
26. Severability of Terms of this Agreement.
In the event that any portion of this Agreement is held to be unenforceable, the unenforceable portion shall be construed in accordance with applicable law as nearly as possible to reflect the original intentions of the parties hereto, and the remainder of the provisions shall remain in full force and effect.
27. Limitation of Actions Arising Under this Agreement.
Any cause of action you may have with respect to VIRTUAL DESIGN MEDIA's performance or alleged non-performance of this Agreement must be commenced within one (1) year after the claim or cause of action arises or such claim or cause of action is forever barred.
28. Denial of Service
VIRTUAL DESIGN MEDIA reserves the right to refuse or discontinue service to anyone at our sole discretion.
29. Abuse of VIRTUAL DESIGN MEDIA Staff or Support Personnel.
29.1. At VIRTUAL DESIGN MEDIA, we take pride in providing excellent service to all of our
customers. It is our policy always to treat our customers with the highest level of respect and courtesy. In return, we expect the same respect and courtesy from you.
29.2. If our staff feels that you are consistently engaging in abusive content toward them, or addressing them in a demeaning or rude manner, your account(s) may be suspended and you may be asked to take your business elsewhere. In the event that we terminate service for abusive conduct, customers will be given five (5) days' notice to find a new Web host. We will issue a refund only for the unused portion of pre-paid service.
29.3. Abusive conduct includes, but is not limited to, the following behaviors:
Repeatedly addressing members of our staff in a demeaning or rude manner;
Using profanity in any oral or written communications with our staff, by any medium of communication, including but not limited to e-mail, instant messages, chat, text messaging, fax, postal mail, telephone, voice over Internet Protocol (VoIP), or in-person communication;
Yelling or shouting at our staff;
Deliberately using all capital (uppercase) letters in any written communication to our staff;
Insulting our staff because of their personal characteristics, or on the basis of their race, ethnicity, national origin, sex, sexual orientation, religion, or housing or economic status; or
Deliberately providing false information to our staff for the purpose of harassing them or wasting their time.
Virtual Design Media, Inc. is committed to respecting the privacy of our users. We strive to provide a safe, secure user experience. This Privacy Statement sets forth the online data collection and usage policies and practices that apply to the Virtual Design Media Web Sites and does not apply to information we collect in any other fashion.
Your data will be stored and processed in whole or in part in the United States. The information we gather on the Virtual Design Media Sites is never shared outside of Virtual Design Media, Inc.
The Virtual Design Media Sites contain links to other Web sites over which we have no control. We are not responsible for the privacy policies or practices of other Web sites to which you choose to link from our Sites. We encourage you to review the privacy policies of those other Web sites so you can understand how they collect, use and share your information.
30.1: Collection and Use of Information by Virtual Design Media, Inc.
In some areas of Virtual Design Media, Inc., we request or may request that you provide personal information, including your name, address, e-mail address, telephone number credit card number, contact information, billing information and any other information from which your identity is discernible. In other areas, we collect or may collect demographic information that is not unique to you such as your ZIP code, age, preferences, gender, interests and favorites. Sometimes we collect or may collect a combination of the two types of information. Examples of areas on the Virtual Design Media Sites where we collect personal or combined personal and demographic data are pages where you can open a webhosting account, sign up to use a service, or purchase a product.
30.2: Our Use of Your Information
We may use the information we gather on Virtual Design Media, Inc., whether personal, demographic, collective or technical, for the purpose of operating and improving the Virtual Design Media Sites, fostering a positive user experience, and delivering the products and services that we offer.
If you have provided consent for us to do so, we may also use the information we gather to inform you of other products or services available from us or our affiliated companies.
We may use your contact information in order to send you e-mail or other communications regarding updates at the Virtual Design Media Sites, to contact you about your opinion of current products and services or potential new products and services that may be offered.
In addition, you may receive free informational newsletters from us relating to topics that may be of special interest to you, such as career management advice.
We have areas on the Virtual Design Media Sites where you can submit feedback. Any feedback you submit in these areas becomes our property, and we can use such feedback (such as success stories) for marketing purposes or to contact you for further information.
30.3: Choices Regarding the Disclosure of Personal Information to Others
We do not disclose your personal information to third parties, or your combined personal and demographic information or information about your use of Virtual Design Media, Inc.(such as the areas you visit or the services you access), except as set forth below.
We disclose information if legally required to do so, if requested to do so by a governmental entity or if we believe in good faith that such action is necessary to: (a) conform to legal requirements or comply with legal process; (b) protect our rights or property or our affiliated companies; (c) prevent a crime or protect national security; or (d) protect the personal safety of users or the public.
We disclose and transfer information to a third party who acquires all or a substantial portion of our business, whether such acquisition is by way of merger, consolidation or purchase of all or a substantial portion of our assets. In addition, in the event we become the subject of a bankruptcy proceeding, whether voluntary or involuntary, we or our trustee in bankruptcy may sell, license or otherwise dispose of such information in a transaction approved by the bankruptcy court. You will be notified of sale of all or a substantial portion of our business to a third party via email or through a prominent notice posted on the Virtual Design Media Sites.
30.4: Posting to Public Areas of Virtual Design Media, Inc.
Please remember that if you post any of your personal information in public areas of Virtual Design Media, such as in online forums or chat rooms, such information may be collected and used by others over whom we have no control. We are not responsible for the use made by third parties of information you post or otherwise make available in public areas of Virtual Design Media.
We use "cookies" to help personalize and maximize your online experience and time online. A cookie is a text file that is placed on your hard drive by a Web page server. Cookies are not used to run programs or deliver viruses to your computer. Cookies are uniquely assigned to your computer, and can only be read by a Web server in the domain that issued the cookie to you.
You may have the ability to accept or decline cookies. Most Web browsers automatically accept cookies, but you can usually modify your browser setting to decline all cookies if you prefer. Alternatively, you may be able to modify your browser setting to notify you each time a cookie is tendered and permit you to accept or decline cookies on an individual basis. If you choose to decline cookies, however, that may hinder performance and negatively impact your experience on Virtual Design Media.
30.6: Security of the Personal Information
We have implemented commercially reasonable technical and organizational measures designed to secure your personal information from accidental loss and from unauthorized access, use, alteration or disclosure. However, we cannot guarantee that unauthorized third parties will never be able to defeat those measures or use your personal information for improper purposes.
When you place an order online at Virtual Design Media, Inc., your credit card information is protected through the use of encryption, such as the Secure Socket Layer ("SSL") protocol. SSL makes it difficult for your credit card information to be intercepted or stolen while being transmitted. We use a service company to process its credit card transactions. For further information on this company's privacy and security practices, please click here.
The Virtual Design Media Sites are not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13.
30.8: Changes to Privacy Statement
If we decide to materially change our Privacy Statement for Virtual Design Media, Inc., we will post those changes through a prominent notice on the web site so that you will always know what information we gather, how we might use that information, and to whom we will disclose it.
If at any time, you have questions or concerns about this Privacy Statement or believe that we have not adhered to this Privacy Statement, please feel free to email us at email@example.com. We will use commercially reasonable efforts to promptly answer your question or resolve your problem.
30.9: Contact Information
Virtual Design Media is the name under which Virtual Design Media, Inc., a Delaware corporation with its principal place of business at 510 Bering Dr., Houston, TX 77057, and certain of its affiliated companies worldwide, do business. Virtual Design Media, Inc. is the legal entity which determines the purposes and means of processing the information gathered at the Virtual Design Media Sites.
Privacy update effective October 1, 2007.
31. Additional Terms and Conditions for Reselling Our Services
Many of OUR customers wish to resell OUR services to third parties who become their customers. The additional terms and conditions in this section apply to the resale of OUR services. YOUR account with VIRTUAL DESIGN MEDIA allows YOU to resell OUR services, subject to all the terms and conditions of YOUR agreement with US. However, please note that YOU do not have to resell OUR services. As long as YOU comply with all the terms and conditions of YOUR agreement with US, YOU may simply use OUR services for YOUR own Web sites and for any lawful purpose.
R1. No Free Services to Be Offered.
YOU may not use YOUR account or OUR services to offer any of the following kinds of FREE services:
Free Web hosting services;
Free e-mail services;
Free home pages;
Free trial accounts.
There are several reasons for these prohibitions on free services. The reasons include, but are not necessarily limited to, the following:
First, free services generally do not require any reliable means of identifying the person who registers for them. As such, it can be practically impossible to track down persons who abuse the free services.
Second, OUR customers, including OUR resellers, are all paying for prompt, reliable service and WE have built a solid reputation for delivering excellent service to them. WE cannot risk having unidentified persons damage OUR reputation.
Third, users of free services are notorious for registering for free accounts and immediately spamming or otherwise consuming very large amounts of system resources and bandwidth before their accounts are shut down. Such abusers often register for successive or multiple accounts and cause many problems for the servers and network.
Fourth, spammers, operators of phishing and pharming scams, distributors of spyware, viruses, Trojan horses, worms, and other malware, operators of illegal Warez sites, operators of illegal or unauthorized file-swapping or archive sites, and hackers frequently abuse free online services. Allowing free services would expose OUR servers to severe abuse and could harm US, all of OUR customers, and all the customers of OUR resellers.
Fifth, free services lead to various forms of abuses that may violate criminal laws or even foster terrorist activities. Because such abuses violate applicable laws as well as OUR policies, WE must prohibit them.
If YOU violate this prohibition on free services, WE may suspend or terminate YOUR account immediately, with or without notice, as WE in our sole discretion deem necessary to address the situation.
R2. Resellers' Customers Must Comply with All of OUR Policies.
As part of YOUR agreement with YOUR customers, YOU must require them to comply with all applicable laws and all of OUR policies. If YOU fail to do so, WE may suspend or terminate both the accounts of YOUR customers and YOUR account, as necessary to protect the security, safety, reliability, integrity, and performance of OUR servers, data, and network.
R3. Support for Resellers' Customers.
Unless YOU have purchased an account with US whereby WE have explicitly agreed in writing to provide technical support to YOUR customers, YOU are solely responsible for providing all technical support for YOUR customers, and YOU agree that YOU will not direct YOUR customers to contact US for technical support.
However, if YOU have purchased an account with US and WE have explicitly agreed to provide end user support to YOUR customers, then WE will provide end user support to YOUR customers as specified on the "End User Support" page of OUR Web site:
Regardless of the type of account YOU have purchased from US, YOU are solely responsible for providing YOUR customers with all billing, customer service, sales, and general information support. If YOU offer training to YOUR customers, YOU are solely responsible for providing the training to them. YOU agree that YOU will not direct YOUR customers to contact US for any billing, customer service, sales, or general information support, or for any training.
R4. Resellers are Responsible for Harms Their Customers Cause.
If any of YOUR customers causes harm to US or to any of OUR customers or the customers of any of OUR resellers, then YOU agree to be liable for that harm and all damages arising from that harm.
WE shall not be liable for any mistakes, errors, downtime, or other damages caused by YOU or any of YOUR customers.
R5. Termination and Restoring Accounts of Resellers' Customers.
YOU are solely responsible for terminating or deleting any of the accounts for YOUR customers, and for restoring those accounts when appropriate.
WE shall not be responsible for restoring any of the accounts or data of any of YOUR customers that YOU delete by mistake.
When WE can do so without unreasonable effort or expense, WE usually restore accounts for OUR reseller customers free of charge at their request. However, YOU understand and agree that WE may not always be able to restore accounts for YOU or YOUR customers and that WE do not guarantee that we will restore any or all of YOUR customers' accounts.
R6. Reseller is Responsible for All Consequences of Reseller's Breach of Agreement with US.
If YOU breach or default on any of YOUR obligations to US under YOUR Agreement with US or any policy contained in that Agreement, YOU understand and agree that such a breach or default may result in the suspension or termination of YOUR account and hosting privileges with US. YOU further understand and agree that the loss of YOUR account and hosting privileges may create negative business, economic, or legal consequences (collectively the "Consequences of Breach or Default") between YOU and YOUR customers.
YOU hereby agree to assume all responsibility for the Consequences of Breach or Default.
YOU hereby further agree to defend, indemnify, and hold harmless VIRTUAL DESIGN MEDIA, and the parents, subsidiaries, successors, assigns, employees and agents of VIRTUAL DESIGN MEDIA against any losses, claims, damages, liabilities, penalties, actions, proceedings or judgments (collectively, "Losses") that are or arise out of the Consequences of Breach or Default, and to reimburse an indemnified party for all legal and other expenses, including reasonable attorneys' fees incurred by such indemnified party in connection with investigating, defending, or settling any Loss whether or not in connection with pending or threatened litigation in which such indemnified party is a party.
R7. Reseller's Standards of Conduct.
YOU must conduct YOUR business with high levels of integrity and fair dealing. YOU should maintain a reputation for fair dealing and customer service at the highest levels.
V1. vcCommerce Software
Owned Licence is granted for use on single domain.
Unless specifically granted or unlimited licence is issued, vcCommerce is provided on a per domain basis and may only be used for the domain purchased.
Licence may transfer from one domain to another, but under no circumstances may vcCommerce be installed or used on multiple domains simultaneously.
Any attempts to modify the software for illegal and/or unethical purposes will result in immediate termination of your license(s).
Any abuse of the licensing system will result in immediate license termination.
Absolutely no refunds will be issued for license terminations.
The Virtual Design Media family is constantly growing and we look forward to demonstrating how welcoming we are! Give us the opportunity to show you just how much we can help and we're confident that you'll love being part of the Virtual Design Media family just as much as we'll love having you!
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